Limited Warranty

Last updated: February 1, 2026

Warranty Coverage

Dels Discount Furniture LLC warrants that products will be free from defects in materials and workmanship at the time of delivery. This limited warranty applies only to the original purchaser and is non-transferable.

Warranty Period

This warranty covers defects discovered:

  • Within 48 hours of delivery for Dead on Arrival (DOA) claims
  • During the 30-day return period for manufacturing defects not immediately apparent

Dead on Arrival (DOA) Claims

If your product arrives damaged or defective:

  • Report the issue within 48 hours of delivery
  • Contact us at info@delsdiscountfurniture.com with your order number
  • Provide clear photos showing:
    • The damaged or defective item
    • The packaging (if damage appears shipping-related)
    • All angles of the defect or damage
    • Any missing or broken parts
  • We will review your claim and provide a resolution within 1–2 business days

Resolution Options

For valid warranty claims, we may offer:

  • Replacement: We will send a replacement item at no charge, including free return shipping for the defective item
  • Full Refund: Complete refund including original shipping costs
  • Partial Refund: If you choose to keep an item with minor cosmetic damage that doesn't affect functionality
  • Repair Parts: Replacement parts or repair instructions when applicable and agreed upon
  • Store Credit: Credit toward a future purchase (only if you prefer this option)

What Is Covered

This warranty covers:

  • Manufacturing defects in materials
  • Defects in workmanship
  • Structural failures under normal use
  • Missing parts or hardware at time of delivery
  • Damage that occurred during shipping (reported within 48 hours)
  • Items that do not match the product description

What Is Not Covered

This warranty does not cover:

  • Damage caused after delivery, including:
    • Improper assembly or installation
    • Misuse, abuse, or negligence
    • Accidents or impacts
    • Modifications or alterations
  • Normal wear and tear from regular use
  • Damage from pets, children, or environmental factors (sunlight fading, moisture, temperature)
  • Products modified or repaired by unauthorized parties
  • Cosmetic damage that does not affect functionality (if not reported within 48 hours)
  • Damage from commercial use or rental
  • Color or finish variations from display images (due to monitor settings)
  • Minor imperfections consistent with the product's price point and materials

Claim Process

To file a warranty claim:

  1. Contact Us Promptly:

    • Within 48 hours for DOA claims
    • Within 30 days for other manufacturing defects

  2. Provide Information:

    • Order number
    • Date of delivery
    • Detailed description of the defect or damage
    • Clear photos from multiple angles

  3. Await Review:

    • Our team will review within 1–2 business days
    • We may request additional photos or information

  4. Follow Instructions:

    • We will provide resolution instructions
    • For replacements, we'll send a prepaid return label
    • Do not discard the item until instructed

Inspection Requirements

Please inspect your furniture immediately upon delivery:

  • Check for visible damage to packaging
  • Open and inspect all items within 48 hours
  • Test functionality and check for defects
  • Report any issues immediately

Assembly and Care

To maintain warranty coverage:

  • Follow all assembly instructions carefully
  • Use only the hardware and parts provided
  • Do not over-tighten screws or bolts
  • Follow care and maintenance instructions
  • Keep assembly instructions for future reference

Limitation of Warranty

This warranty is limited to repair, replacement, refund, or store credit as determined by Dels Discount Furniture LLC at our sole discretion.

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • This warranty is in lieu of all other warranties, express or implied
  • We disclaim all implied warranties of merchantability and fitness for a particular purpose
  • We are not liable for indirect, incidental, consequential, or special damages
  • Our total liability shall not exceed the purchase price of the product

State Law Rights

This warranty gives you specific legal rights. You may also have other rights that vary from state to state. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not apply to you.

Return of Defective Items

For warranty claims requiring return:

  • We will provide a prepaid return shipping label
  • Pack the item securely in original packaging if possible
  • Include all parts, hardware, and accessories
  • Ship within 7 days of receiving return authorization
  • Unauthorized returns may not be accepted

Proof of Purchase

You must provide proof of purchase (order number or receipt) to make a warranty claim. Please retain your order confirmation email.

Contact Information: 

Store name: Dels Discount Furniture
Company: Dels Discount Furniture LLC
Business address: 5365 Dividend Dr suite f, Decatur, Georgia 30035, United States
Customer service phone: +1 470-907-1080
Customer service email: info@delsdiscountfurniture.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)